Categories: Troubleshooting

Microsoft Account password out of sync when using Remote Desktop (RDP)

There’s an issue in Windows 10 which causes Microsoft Account passwords to become out of sync when using Remote Desktop (RDP). For example, I have a few computer systems running Windows 10 which I only access via Remote Desktop using my Microsoft Account (for example, username@outlook.com). If I were to change my Microsoft Account password from another computer system or Outlook.com, the new password will not work when connecting over RDP. However, the old password will continue to authenticate successfully. This is both annoying and a security issue. Below is a method to force a password sync. 

How to fix Microsoft Account password sync issue in Windows 10

The easiest way to resolve this issue is to create a local administrator account (not a Microsoft account) and then use the local account to runas an application using your Microsoft account. If that sounds ridiculous, that’s because it is.

The instructions below assume a local (non-Microsoft) account is not currently accessible on the affected machine. A local account is required to resolve the issue.

  1. From the affected system, click Start or Cortana and type “Command Prompt“. From the list of results, right-click Command Prompt and select Run as administrator.
  2. Run the following commands replacing “[username]” and “[password]” with any username and password of your choice. The first command creates the user account while the second command adds the account to the local administrators group. 
    net user /add [username] [password]
net localgroup administrators [username] /add
  3. Log off and log back into the system using the local account you just created.
  4. Click Start or Cortana and type “Command Prompt” and hit Enter. Run the following command (update username@outlook.com with your Microsoft Account email address). This will launch another command prompt as the user account and force an update to what I assume is some sort of password cache. Close both Command Prompt windows and sign out. 
    runas /u:MicrosoftAccount\username@outlook.com cmd.exe
  5. You can remotely access the computer using your Microsoft account with the correct password. The old password will no longer work with RDP.

View Comments

  • You're a godsend. All these other posts out there about weird group policy shenanigans, but it's always password sync that's the real culprit it seems..
    An aside that seems to be a slightly faster work around. Rather than logging on as the new user, one could use
    runas ->new user cmd.exe
    and that would give a command prompt to then run as the existing user and that seems to solve things.

  • Can´t believe it, this is ridiculous! So much time wasted and this is the only answer that works! thanks man, let me buy you a beer

  • you are a thru hero, thanks a million, I had this problem for so long. I had to create an other user, but the could access app installed on my microsoft user.
    THHHHHAAANKS.

  • Thank you! I had this problem too. I wouldn't have figured out how to fix it were it not for this article. Thanks!

  • Still working on 1909. Thanks!

    And in regards to what shawn said above… the 'new' is also supposed to be 'net' just like the command before it.

  • Thank you what a life saver and what a pain. BTW not sure why but I could not do the "new localgroup administrators [username] /add" part. It gave an error about New not being a valid command. I had to go into the user manager in windows and set it to an administrator. Then follow the rest of your steps

Leave a Comment
Published by
Cormang
7 years ago